They say you’re only as good as your last piece of work. Here’s some of mine.

Smartphone displaying offers from BMO bank, including credit limit increase and cashback credit card offers, on a blue background.

Creating a personalized, persistent home for offers.

Senior Manager - Experience Design

Bank of Montreal

2023

Digital experience dashboard showing metrics for customer experience, including overall score, goals met, conversion rate, time to complete, error rate, digital adoption, funding rate, and satisfaction. Contains customer quotes and next steps.

Bringing experience metrics to the centre of digital delivery.

Senior Manager - Experience Design

Bank of Montreal

2023

Two smartphones displaying online banking information from BMO on a pink background. The left phone shows a page about banking for international students, with a photo of two students talking, and details about banking services. The right phone shows a getting started guide for the BMO NewStart Program, with a graphic of a sailboat and instructions for international students applying for a chequing account.

Helping newcomers fund their bank accounts before they arrive.

Senior Manager - Experience Design

Bank of Montreal

2023